1. Is it really free?
Yes. We do not charge anything to use this service.

2. Is it free to call the telphone number?
It is a local call if you are calling from within the downtown San Diego calling area. If someone is calling from outside the San Diego area, they will be charged normal long distance charges by their long distance telephone company. Check with your telephone company operator for actual charges.

3. How do I sign up for the service?
If you have web access, point your browser to USNavyPhone.com, USMarinePhone.com, USAirForcePhone.com, or USArmyPhone.com If you don't have web access, send an e-mail to signup @ usnavyphone.com . Please include the following information:
     your first and last name
     your home address, city, state, and zipcode
     the .mil email address where you want your messages sent
     your home phone number
     a 4-digit PIN number for dial-up access to your voicemail box

4. How long are you going to continue to offer the service?
We have been told this is going to be a protracted campaign, and we plan on being there to support you in any way we can. We have received a tremedous response and have no plans to discontinue this free service. If we ever decide to discontinue the service, we plan to give you at least six months' notice.

5. How many military members can the system support?
We designed the system to handle 50,000 voicemail boxes. If more than 50,000 people sign up, we will install more equipment to handle the load.

6. How many calls can I get?
You may receive 15 messages in any five-day period. If you need to receive more than that, you may log in to your voicemail box by telephone or web and manually delete your existing messages. We hold them in your voicemail box for five days in case you want to dial in and listen to them from a telephone.

7. How long of a message can someone leave?
We currently allow for a 30-second incoming message.

8. Can I get calls from my parents in Europe?
The telephone number is a regular telephone number. It can be dialed from anywhere in the world.

9. I changed my e-mail address. What should I do?
Send e-mail to help @ usnavyphone.com. Please make sure you include your voicemail box number, your old e-mail address, and your new e-mail address.

10. I have more questions. Who can I write to?
Send an email to help @ usnavyphone.com and a representative will try to respond to your mail promptly.

11. Can I speak to a customer service representative?
Of course. Just give us a call at +1 619 364 7200. Our phones are staffed 24 hours a day.